The sale of goods described on the customer’s receipt and bill of lading is made on the condition that the customer agrees to the terms below.

Substitution of Materials – We will do our best to fill your order as specified, but we also want to give you the highest quality; because wood is a material that has naturally-occurring variations, occasionally it is necessary to substitute items of a different length in order to give you quality material.

Delivery of Goods – Freight costs are non-refundable except in the case of total loss.  The buyer is responsible for all freight costs once transit has begun; if a buyer cancels an order after transit has begun, he/she is responsible for all freight costs.

Customer Pick-Up – Customers who pick up goods must do so within 14 days of completion of their order.  Materials not picked up in that time frame are subject to liquidation, and any money paid toward the order will be forfeited.

Taxes – Buyer will pay to the amount of any excise, sales, use or similar tax relating to the goods or their sale and freight. Payment of such tax is due on or before the date of delivery of goods.  For resale customers, a sales tax exemption certificate must be provided before materials will be shipped.

Claims – All claims for damaged or defective materials must be made in writing to within three days after receipt of materials.   Claims must be made before installation and before working the original material (see Returns).

Buyer’s Responsibility – On arrival of goods via freight, the buyer must note any damage or defect on the original bill of lading, and signed by a representative of the freight company. Any claims of damaged or defective material must be documented with photographic proof.  Claims may be submitted via email or telephone. Photos and the list of material claimed to be damaged or defective must be sent by email to If damaged or defective material needs to be returned, it is the buyer’s sole responsibility for packaging and reloading of material for return.

Returns – All sales are final; no sales are made on approval. , at its sole discretion, may allow a return. The buyer must obtain consent in writing from before returning any material. reserves the right to refuse such consent.  The buyer accepts responsibility for the outbound and return freight charges and a 20% restocking fee for any returns.  Services performed, including milling, pulling to specification, packaging and crating are non-refundable.  All sales of custom items are final.  Returned materials must be received by in the same condition as they were when delivered to the freight carrier for original sale to the buyer.  No credit will be issued until the returned materials are received and inspected by